Date: 16/07/2023
Thank you for choosing Sharanya Institute of Photography (www.imagesip.in) for your photography, videography, and editing courses. We strive to provide you with the best learning experience and quality services. However, we understand that there might be situations where you need to request a refund or return. This Refund & Returns Policy outlines the guidelines and procedures for such cases.
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Enrollment Cancellation and Refund Policy: 1.1. Course Fees: The course fees are non-refundable once you have accessed the course materials or attended any classes, whether online or offline. 1.2. Cancellation before Course Access: If you wish to cancel your enrollment before accessing the course materials or attending any classes, you are eligible for a refund, subject to an administrative fee of 10% of the course fee. 1.3. Change of Course: In the event that you would like to switch to a different course, you may request a transfer, subject to availability and payment adjustments if there are any price differences between the courses. 1.4. Course Postponement or Cancellation: In rare cases, Sharanya Institute of Photography may have to postpone or cancel a course due to unforeseen circumstances. If this happens, you will be offered the option to either transfer to a future course or receive a full refund.
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Physical Merchandise Returns: 2.1. Course Materials and Accessories: If you purchase any physical merchandise, such as books, equipment, or accessories, from our website or directly from our institute, you may return the items within 14 days from the date of delivery, provided they are in their original condition and packaging. Return shipping costs will be the responsibility of the customer, and a refund or replacement will be processed upon receiving the returned items.
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Digital Product Returns: 3.1. Online Course Content: As digital products, our online courses are not eligible for return or refund once you have gained access to the course materials. We recommend reviewing the course details and curriculum carefully before making a purchase. 3.2. Technical Issues: If you encounter technical issues preventing access to the online course content, please contact our customer support team at the provided contact number (8108824808) or email us at support@imagesip.in. We will make every effort to resolve the issue promptly.
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Process for Refunds and Returns: 4.1. To request a refund or return for eligible items, please contact our customer support team via phone (8108824808) or email at support@imagesip.in within the specified timeframe mentioned in this policy. 4.2. Provide your full name, order/invoice number, course details (if applicable), reason for the refund or return request, and any other relevant information. 4.3. Our customer support team will review your request and respond within 3 business days with further instructions on how to proceed. 4.4. Refunds will be issued using the same payment method used for the original purchase.
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Contact Information: Sharanya Institute of Photography Website: www.imagesip.in Phone: 8108824808 Email: support@imagesip.in
Please note that this Refund & Returns Policy is subject to change without prior notice. We advise you to review this policy periodically for any updates. If you have any further questions or concerns, please do not hesitate to contact our customer support team.
By enrolling in our courses or making a purchase on our website, you acknowledge that you have read, understood, and agreed to the terms of this Refund & Returns Policy.